Last Updated: August 2026
At NEXTRIBE, we want you to be completely satisfied with your purchase. If your order doesn’t work out, we’re here to help.
1. Exchange Policy
We offer exchanges on eligible products within 7 days of delivery.
To be eligible for an exchange:
- The product must be unused and unworn.
- The product must be in its original condition.
- All original tags, labels and packaging must be intact.
- The product must not have been washed, altered, damaged or stained.
- Proof of purchase/order details must be provided.
Exchange requests can be raised by contacting our customer support within 7 days of receiving your order.
Size Exchange
If you ordered the wrong size, you can request a size exchange, subject to availability.
Only one size exchange per product/order will be permitted.
If the requested size is unavailable, NEXTRIBE may offer an alternative size or store credit, as applicable.
2. Return & Refund Policy
Eligible products may be returned within 7 days of delivery.
Once the returned product reaches us and passes our quality inspection, the refund will be initiated.
Refunds will generally be processed to the original payment method used for the purchase.
The time taken for the amount to reflect in your account may depend on your bank/payment provider.
3. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- A wrong product
- A product significantly different from what was ordered
please contact us within 48 hours of delivery.
Please provide clear photographs/video of the product and packaging along with your order details.
After verification, NEXTRIBE will arrange an appropriate resolution, which may include a replacement, exchange or refund.
4. Products Not Eligible for Return or Exchange
Returns/exchanges will not be accepted if the product:
- Has been worn, washed or used.
- Has been altered or modified.
- Has stains, odour, damage or signs of use.
- Is missing its original tags or packaging.
- Is returned after the applicable return/exchange period.
- Has been damaged due to improper handling or care by the customer.
Products specifically marked "Non-Returnable" on the product page are not eligible for return or exchange, except where applicable consumer protections require otherwise.
5. Return Shipping
For size/fit or change-of-mind returns, the applicable return shipping charges may be deducted from the refund or otherwise communicated at the time of the return request.
For products that are wrong, defective or damaged on arrival, NEXTRIBE will bear the applicable return shipping cost after verification.
6. Sale & Discounted Products
Products purchased during special sales, clearance events or promotional offers may have different return/exchange conditions.
The applicable conditions will be displayed on the product page or at checkout before purchase.
7. Cancellation
Orders can be cancelled before they are shipped, subject to our order-processing timelines.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may use the applicable return process after delivery.
8. Refund for Cancelled or Approved Returned Orders
Once a refund is approved, NEXTRIBE will initiate the refund through the applicable payment method.
Any refund will be processed in accordance with applicable laws and payment-provider timelines.
9. How to Request a Return or Exchange
To request a return or exchange, contact NEXTRIBE Customer Support with:
- Order Number:
- Registered Mobile Number/Email:
- Reason for Return/Exchange:
- Photos/Videos, if applicable:
Our support team will review your request and provide the next steps.
10. Important Conditions
Please keep the product, tags and original packaging safely until your return or exchange has been completed.
NEXTRIBE reserves the right to inspect returned products before approving a return, exchange or refund.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian consumer-protection laws.
For questions regarding returns, exchanges or refunds, please contact NEXTRIBE Customer Support through the contact details provided on our website.
NEXTRIBE — Wear Your Tribe.
Last updated August 20, 2026