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Shipping & Returns

Last Updated: August 2026

NEXTRIBE is committed to delivering your orders safely, transparently and within the delivery timelines communicated at the time of purchase.

This Shipping & Delivery Policy applies to purchases made through the official NEXTRIBE website/app and is intended to comply with applicable Indian consumer-protection and e-commerce laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

1. Placing Your Order

Once you place an order on NEXTRIBE:

Step 1: Your order details are recorded.

Step 2: Payment is verified, where applicable.

Step 3: You receive an order confirmation through the contact details provided by you.

Step 4: The order enters our processing system.

Customer’s Right

Before completing a purchase, customers should be provided relevant information about the product, price and applicable delivery/shipping conditions.

The Government’s e-commerce framework specifically requires e-commerce entities to provide information concerning delivery and shipment, as well as other consumer-related information.

Applicable Law:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020

2. Order Processing

After receiving your order, NEXTRIBE will process the order for dispatch.

Standard Processing Time

Orders are normally processed within: 1–3 business days

Business days generally exclude Sundays and public holidays unless otherwise communicated.

Processing time may be longer during:

  • Major sales
  • Product launches
  • Festive periods
  • Promotional events
  • High-volume order periods
  • Unexpected operational disruptions

Any material change to the expected processing/delivery timeline will be communicated where reasonably practicable.

3. Order Packing

After processing:

Step 1: The product is picked from inventory.

Step 2: The product is checked.

Step 3: The product is packed securely.

Step 4: The shipping label and applicable invoice/order documentation are prepared.

Step 5: The parcel is handed over to the designated logistics partner.

NEXTRIBE will take reasonable measures to ensure that the product is appropriately packed for transportation.

4. Shipping & Delivery Time

Standard Delivery

Estimated delivery time: 3–7 business days after dispatch

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather
  • Natural events
  • Public holidays
  • Transportation disruptions
  • Remote-area delivery
  • High order volumes
  • Other circumstances outside NEXTRIBE’s reasonable control

The estimated delivery period displayed at checkout or communicated to the customer should be treated as the applicable estimate for that order.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before completion of the purchase.

Where free shipping is offered, the applicable conditions will be communicated on the website, product page, checkout page or promotional communication.

NEXTRIBE will not knowingly hide compulsory delivery charges from the customer.

Government Requirement

Consumer-protection rules require transparency regarding applicable pricing and charges. The Consumer Protection (E-Commerce) Rules, 2020 form part of the framework governing e-commerce entities in India.

6. Tracking Your Order

Once your order has been dispatched, NEXTRIBE may provide:

  • Courier/shipping partner name
  • Tracking number/AWB number
  • Tracking information/link, where available

Customers can use the tracking information to monitor the shipment.

If tracking information does not update for a reasonable period, customers may contact NEXTRIBE Customer Support.

7. Delivery Attempt

The courier partner may attempt delivery at the address provided by the customer.

Customers should ensure that:

  • The shipping address is correct
  • The phone number is reachable
  • Someone is available to receive the package where required

Multiple delivery attempts may be made according to the courier partner’s procedures.

8. Wrong or Incomplete Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

The address should include, where applicable:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional delivery charges or re-shipping requirements may apply where legally permissible and where clearly communicated to the customer.

NEXTRIBE will make reasonable efforts to assist the customer in resolving delivery issues.

9. Delayed Delivery

If your order is delayed beyond the estimated delivery period:

Step 1: Contact NEXTRIBE Customer Support.

Step 2: Provide your order number.

Step 3: NEXTRIBE will check the shipment status.

Step 4: NEXTRIBE may coordinate with the logistics partner.

Step 5: We will provide the available status/update to the customer.

Where the delay results from circumstances outside NEXTRIBE’s reasonable control, the actual delivery time may be extended.

However, NEXTRIBE will not intentionally misrepresent delivery timelines or provide misleading information regarding shipment status.

10. Package Damaged at Delivery

If the package appears seriously damaged at the time of delivery:

Customer should, where possible:

Step 1: Inspect the package.

Step 2: Take photographs/video of the damaged packaging.

Step 3: If the courier permits, note the damage at the time of delivery.

Step 4: Contact NEXTRIBE Customer Support as soon as reasonably possible.

Step 5: Keep the product, packaging and shipping label until the issue is resolved.

NEXTRIBE may request photographs/videos to investigate the matter.

Where the product has been damaged during shipping, NEXTRIBE will assess the complaint and provide an appropriate resolution in accordance with the applicable Refund & Exchange Policy and applicable law.

11. Wrong Product Delivered

If you receive a product different from the product ordered:

Step 1: Do not use or wash the product.

Step 2: Keep all original tags and packaging.

Step 3: Contact NEXTRIBE Customer Support.

Step 4: Provide the order number.

Step 5: Provide photographs of the received product and packaging if requested.

Step 6: NEXTRIBE will verify the issue.

Step 7: If the error is attributable to NEXTRIBE, we will arrange an appropriate remedy.

This may include:

  • Correct product replacement
  • Exchange
  • Refund

The customer should not be unfairly required to bear the cost of correcting an error attributable to NEXTRIBE.

12. Delivery of Defective or Non-Conforming Product

If the product delivered is defective or materially different from its advertised/agreed specifications, the customer may contact NEXTRIBE for an appropriate remedy.

The matter will be handled under the NEXTRIBE Refund & Exchange Policy and applicable consumer-protection law.

Applicable Government Law

The Consumer Protection Act, 2019 provides the statutory framework for consumer protection and redressal in India.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions and form part of the legal framework governing online retail.

13. Cash on Delivery Orders

Where NEXTRIBE offers Cash on Delivery (COD):

Step 1: Customer places a COD order.

Step 2: Order verification may be performed.

Step 3: Order is processed and dispatched.

Step 4: Customer pays the applicable amount to the delivery partner according to the available payment method.

Step 5: Order is delivered after successful payment.

COD availability may vary depending on:

  • PIN code
  • Order value
  • Product
  • Courier availability
  • Other operational factors

Any COD charges applicable to an order will be displayed before order confirmation.

14. Failed Delivery / Customer Unavailable

If the customer is unavailable during delivery, the courier may make additional delivery attempts.

If delivery ultimately fails because of:

  • Incorrect address
  • Incorrect phone number
  • Customer repeatedly unavailable
  • Customer refusal to accept the package
  • Other customer-related circumstances

the shipment may be returned to NEXTRIBE.

Any refund or re-shipping will be handled according to the applicable order circumstances and NEXTRIBE’s Refund & Cancellation Policy.

15. Customer Refuses Delivery

Customers should not refuse a delivery merely to initiate a return where the order is otherwise eligible for the normal return process.

If a customer refuses delivery:

Step 1: The shipment may be returned to NEXTRIBE.

Step 2: NEXTRIBE will verify the shipment status.

Step 3: If a refund is applicable, the refund will be processed according to the applicable Refund Policy.

For prepaid orders, any applicable deduction must be consistent with the disclosed terms and applicable law.

For COD orders, additional restrictions may apply to future COD availability where permitted by applicable law and clearly communicated terms.

16. Lost Shipment

If a shipment is confirmed as lost by the logistics partner:

Step 1: NEXTRIBE will investigate the shipment.

Step 2: NEXTRIBE will coordinate with the logistics provider where required.

Step 3: NEXTRIBE will determine the appropriate resolution.

Depending on the circumstances, the customer may receive:

  • Replacement shipment
  • Refund

NEXTRIBE will not consider an order successfully delivered merely because a tracking system incorrectly shows delivery where there is credible evidence that the customer did not receive the shipment.

17. Delivery Confirmation Dispute

If tracking shows “Delivered” but the customer states that the order was not received:

Step 1: Customer contacts NEXTRIBE.

Step 2: Customer provides the order number.

Step 3: NEXTRIBE checks the courier records.

Step 4: NEXTRIBE may investigate delivery confirmation, OTP/POD records or other available information.

Step 5: NEXTRIBE coordinates with the logistics provider where required.

Step 6: An appropriate resolution will be provided based on the investigation and applicable law.

18. International Shipping

Unless specifically stated on the NEXTRIBE website, NEXTRIBE currently ships only within India.

If international shipping is introduced, NEXTRIBE will publish separate information regarding:

  • International shipping charges
  • Delivery timelines
  • Customs duties
  • Import taxes
  • Documentation
  • International returns
  • Other applicable charges

19. Government Taxes & Invoice

Applicable taxes will be handled according to the tax laws applicable to the transaction.

The invoice/receipt will contain applicable information required under relevant law.

The Consumer Protection (General) Rules, 2020 prescribe minimum particulars for invoices/receipts, including seller information, date, description of goods, quantity, shipping address where applicable, taxable value, applicable tax and total price.

20. Customer’s Right to Information

Customers have the right to receive relevant information necessary to make an informed purchasing decision.

The Department of Consumer Affairs describes the consumer Right to Be Informed as the right to information about matters such as quality, quantity, purity, standard and price of goods/services.

Accordingly, NEXTRIBE will seek to provide clear information regarding:

  • Product price
  • Applicable shipping charges
  • Estimated delivery timelines
  • Available delivery methods
  • Return/exchange conditions
  • Refund conditions
  • Customer support/grievance channels

21. Grievance Regarding Delivery

If a customer has a complaint relating to shipping or delivery:

Step 1: Contact NEXTRIBE Customer Support.

Step 2: Provide your order number.

Step 3: Explain the delivery issue.

Step 4: Provide supporting information where required.

Step 5: NEXTRIBE will investigate the complaint.

Step 6: NEXTRIBE will communicate the available resolution.

The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning grievance redressal mechanisms for e-commerce entities.

22. Grievance Officer

For escalated complaints, customers may contact the NEXTRIBE Grievance Officer.

Grievance Officer: Pabitra Sasmal, Siddartha Doddigarla
Email: pabitra66y@gmail.com
Phone: 6363265314
Address: Sri Muneshwara Nilaya, 1st main road, dwarakanagar, baglur cross, IAF post, Yelahanka, Bengaluru, Karnataka 560064.

NEXTRIBE will maintain a grievance mechanism consistent with applicable e-commerce requirements.

23. Consumer Commission Rights

If a customer is unable to resolve a legitimate consumer dispute with NEXTRIBE, the customer may pursue remedies available under the Consumer Protection Act, 2019.

The Act provides a three-tier consumer dispute redressal mechanism through District, State and National Consumer Commissions. The Department of Consumer Affairs also notes that consumer complaints can be filed online and that the framework provides remedies for consumer disputes and unfair trade practices.

Nothing in this Shipping Policy is intended to restrict a consumer’s mandatory statutory rights.

24. Government Acts & Rules Applicable to This Shipping Policy

This Shipping & Delivery Policy should be read together with applicable Indian laws and regulations, including:

1. Consumer Protection Act, 2019

Provides the principal statutory framework for consumer protection, consumer rights and consumer dispute redressal in India.

2. Consumer Protection (E-Commerce) Rules, 2020

Applies to e-commerce transactions and contains requirements concerning e-commerce entities, consumer information, delivery/shipment, returns, refunds, exchanges and grievance redressal.

3. Consumer Protection (E-Commerce) (Amendment) Rules, 2021

Amends the 2020 E-Commerce Rules, including provisions concerning compliance and appointment of a resident nodal officer/designated functionary in specified circumstances.

4. Consumer Protection (General) Rules, 2020

Includes requirements concerning invoices/receipts and the information to be provided in connection with sales.

Other laws, tax requirements, payment regulations and logistics requirements may apply depending on the nature of the transaction.

25. Force Majeure / Uncontrollable Events

NEXTRIBE will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Severe weather
  • Government restrictions
  • Strikes
  • Civil disturbances
  • War
  • Transportation disruptions
  • Courier network disruptions
  • Public emergencies
  • Other events beyond reasonable control

NEXTRIBE will nevertheless make reasonable efforts to communicate significant delays and assist customers where possible.

26. Important Customer Protection

NEXTRIBE may establish estimated delivery timelines and operational shipping procedures, but these terms are not intended to remove or restrict mandatory rights available to consumers under applicable Indian law.

Where a customer receives a wrong, defective, damaged or materially non-conforming product, the customer’s rights will be considered under the applicable Refund & Exchange Policy and Indian consumer-protection law.

27. Policy Updates

NEXTRIBE may update this Shipping & Delivery Policy from time to time to reflect:

  • Changes in law
  • Government rules
  • Logistics arrangements
  • Business operations
  • Delivery partners
  • Changes to NEXTRIBE’s services

The latest version will be published on the NEXTRIBE website.

28. NEXTRIBE Customer Support

Website: nextribe.shop
Customer Support Email: nextribe26@gmail.com
Phone/WhatsApp: 6363265314
Grievance Officer: Pabitra Sasmal, Siddartha Doddigarla
Grievance Email: pabitra66y@gmail.com
Registered Business Address: Sri Muneshwara Nilaya, 1st main road, dwarakanagar, baglur cross, IAF post, Yelahanka, Bengaluru, Karnataka 560064.

NEXTRIBE — Wear Your Tribe.

Last updated August 20, 2026